Returns

1. 1. Eligibility for Returns: Products can be returned within 7 days from the date of receipt, provided they are unused, in their original packaging, and in resalable condition.
   2. Non-returnable Items: Some items may not be eligible for return, such as opened cosmetics, personal care products, or items marked as non-returnable for hygiene reasons.
   3. Return Process: To initiate a return, customers must contact us via email at [insert email] or through the website’s contact form. Once approved, we will provide instructions on how to return the item.
      
      

Refunds

1. 1. Refund Process: Once we receive and inspect the returned items, a refund will be processed. Refunds are typically made to the original payment method.
   2. Processing Time: Refunds can take up to 7-10 business days to appear in your account, depending on your payment provider.
   3. Partial Refunds: If items are returned in a non-resalable condition or are missing parts, a partial refund may be issued.
      
      

Exchanges

1. Eligibility for Exchange: Exchanges are possible within the same 7-10 day return window. Products must be in the original, unopened packaging.
2. Exchange Process: Customers should follow the same steps as for returns to request an exchange. If the item is unavailable, a refund will be issued instead.
   
   

Shipping Costs

1. Return Shipping: Customers are responsible for the shipping costs of returning items, unless the return is due to a faulty or incorrect item.
2. Free Returns: If the item was damaged or defective on arrival, return shipping will be covered by us.
   
   

Damaged or Faulty Items

1. Damaged/Defective Items: If the item arrives damaged or defective, please contact us within 7 days of receipt. We will offer a replacement, exchange, or full refund, depending on the situation.
2. Proof of Damage: We may ask for photos or other evidence of the damage to process the return or refund.
   
   

Local and International Returns

1. Local Returns: Returns within Johannesburg and across South Africa should be made by using the return shipping method outlined on our website.
2. International Returns: If you are outside South Africa, please contact us to discuss return procedures and shipping fees.